Refund & Cancellation Policy

1. Introduction

At KAZA Nearby, we strive to ensure that users receive high-quality services from trusted providers. This Refund & Cancellation Policy outlines the conditions under which users may cancel a booking or request a refund. By booking a service through our platform, you agree to the following terms.

2. Service Booking

• The service provider is notified immediately upon booking.
• Once the provider confirms availability, the booking becomes active.
• Payment is securely processed through our payment gateway.

3. Cancellation by User

4. Cancellation by Service Provider

• Users will receive a full refund.
• Our system will attempt to assign an alternative verified provider as quickly as possible.
• Repeated cancellations by a provider may result in suspension from the KAZA platform.

5. Refund Processing

• Approved refunds are processed within 7–10 working days from the date of approval.
• Refunds are credited to the original payment method used during booking.
• Payment gateway or bank delays are beyond KAZA Nearby's control, but we will always assist in tracking your refund.

6. Non-Refundable Situations

• The service has already been started or completed.
• The user provides false or incomplete booking information.
• Service dissatisfaction is due to personal preference rather than genuine non-performance.
• The user violates our Terms & Conditions or engages in abuse/misconduct.

7. Dispute Resolution

• Contact our support team at contact@kazanearby.com within 48 hours of service completion.
• Our team will review your case and, if applicable, initiate partial or full refund consideration.
• KAZA's decision after investigation will be final and binding.

8. Contact Us

📧 Email: contact@kazanearby.com
🌐 Website: www.kazanearby.com
📍 Address: Kolkata, India